Laser Soft will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

Laser Soft will deal with your request to provide access to your personal information in a reasonable time - usually within 30 days of receipt of your request.

We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information.

Factors affecting your right to access include where:

access would pose a serious threat to the life or health of any individual
access would have an unreasonable impact on the privacy of others
the request is frivolous or vexatious
the information relates to a commercially sensitive decision making process
access would be unlawful, or
access may prejudice enforcement activities, a security function or commercial negotiations.